About Holiday Rentals
arrival and departure
Arrival and departure days for weekly holidays are usually Saturday. Where the start day is other than Saturday, this is clearly shown in the property description. Short break holidays are for three nights starting Friday (weekend) or four nights starting Monday (midweek). Occasionally other start days and durations are available.
accommodation
Double room means a bedroom with double bed, normally 4'6" wide but there are still a few properties which have 'Scottish' doubles (4'). Twin room means 2 single beds. Bunk bedroom means a small room with 2 adult size bunk beds (unless otherwise stated). Bathroom means room with bath, wash-hand basin and toilet. Some also have a shower over the bath. Shower room has shower, basin and toilet. Kitchen/dining room means only one room.
equipment
All properties have a fridge and cooker. All are supplied with pots, pans, crockery, cutlery, glasses and cooking utensils. Other main items of equipment, if provided, are listed in the individual property description. If, for example, a washing machine is not listed, there is no washing machine at the property. Televisions, where provided, are normally colour but there are still some black and white sets. In some hilly areas channel choice can be restricted and reception can be poor.
all electric
This means that cooking, heating and hot water are provided by electricity. Not all properties have shaver points, so please bring your own adaptor.
rayburn/aga
Solid fuel/gas/oil-fired boilers and/or cookers which give a constant heat for cooking and/or central heating.
central heating
Only available if mentioned in the property description. It can be provided by a Rayburn or an Aga, gas or electricity via white meter storage heaters.
bedding and linen
All properties are supplied with either blankets or duvets and pillows. Unless the description of the property states 'Bed Linen Provided', you have to take sheets, pillow cases, towels and table linen. The final instructions for your property will give details of what linen you should take. Some owners are able to provide bed linen and/or towels by prior arrangement at an extra charge, which should be paid direct to the owner or keyholder.
cots and high chairs
These are only available where mentioned specifically in the description and may have to be pre-booked. Cots will have a mattress but usually no bedding. Most owners make no extra charge for a cot.
gardens
Most apartments do not have gardens unless stated in the individual description.
pets
Unless otherwise stated, up to a maximum of two pets are accepted. Pets must be kept under strict control at all times and must never be left unattended in the property. Pet owners will be held responsible for any damage caused to the property, contents or garden by their pet and for any cleaning-up required. When out walking in rural areas, you must ensure that dogs are kept on a lead if anywhere near farm livestock.
access roads/parking
All properties (except Edinburgh) can be reached by car unless otherwise stated. Parking in Edinburgh is at a premium and may be restricted or metered. When private or free parking is available, it is mentioned in the individual description.
payments from overseas
Please pay by credit card if possible. You may also pay by sterling bank transfer but we regret that we cannot accept deduction of bank charges for this method of payment - £10 must be added for each bank transfer. Our bank details for transfers:
National Westminster Bank
Account No 67614833
Sort Code 60-17-21
Payments from overseas must reach us 10 weeks before the start of the holiday. We regret that we cannot accept cheques drawn on an overseas bank.
extra charges
The property details state whether there are extra charges for electricity, gas, solid fuel, linen etc. These charges are normally payable direct to the owner or keyholder. Where electricity is 'extra on meter' the actual coinage required would be stated in the final property details which are sent to you on payment of your holiday balance. Some owners require a returnable deposit against breakage/damage etc. This will be stated in the property details and is not part of the booking deposit. The owner is responsible for making any refunds due from the breakage/damage deposit shortly after your departure from the property.
map references
Every effort has been made to ensure that the map reference for each property is correct. Nevertheless the Agency can accept no responsibility for any errors or omissions that may occur.
accuracy of information
We have endeavoured to be as accurate as possible with the distances mentioned in the website, but they are only approximate and should be taken as a rough guide.
All information in this website is given in good faith on the basis of information received. The Agency cannot accept responsibility for any loss or damage which may arise from information given.
delayed departures
All the properties included in the website are used as holiday accommodation and therefore exempt from security of tenure under the various Scottish and English Rent Acts. The client will be responsible for any cost incurred as a result of delayed departure.
vat
The rents quoted in this website include Value Added Tax at the standard rate of 17.5%. The actual VAT content depends on whether the property owner is registered for VAT. Should the Government alter the rate of Value Added Tax, the Rents will be amended in accordance with the regulations.
visitors with mobility difficulties
Where it is stated that a property may be suitable for the elderly or visitors with mobility difficulties, this means that either all the rooms are on one floor i.e. bungalow type, or that there is a bedroom and toilet on the ground floor. It does not mean that the property has been specifically designed for visitors with mobility difficulties. Purpose designed houses for visitors with mobility difficulties are described as such.
If your party includes a person with mobility difficulties please give details of any special requirement in the box provided on the booking form (e.g. no steps at all, ground level accommodation required, wheelchair access, etc). We will be happy to check details with an individual property owner on your behalf when we have your booking form.
complaints
We hope that you have a most enjoyable holiday but if any problems should arise during your visit, please contact the owner of the property or the keyholder immediately as they are in the best position to help you.
If you have cause for dissatisfaction with the accommodation provided or if you find that there is a shortage of adequate equipment, bedding or heating, please contact the owner straight away as he/she may be able to remedy the situation there and then. If you obtain no satisfaction from the owner, contact the Agency and we will do what we can to assist. In the case of a complaint you must let us have details in writing within 28 days of the start of your holiday.